Privacy Policy

Born2Win Marketing LLC ("Born2Win," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (born2win.io), submit a form, receive communications from us, or engage with our marketing services.

Please read this policy carefully. By using our site or services, you agree to the practices described here.

1. Information We Collect

Information You Provide Directly

When you fill out a contact form, book an audit, or communicate with us, we may collect:

• Name, email address, phone number
• Business name and industry
• Website URL and Google Business information
• Messages, questions, and notes you submit
• SMS consent status and timestamp

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate location
• Browser type and version
• Pages visited, time on site, and referring URLs
• Device type and operating system

This data is collected via cookies and similar tracking technologies (see Section 6).

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule consultations
• Deliver the marketing services you have engaged us for
• Send you SMS messages you have opted in to receive
• Send marketing emails (you may unsubscribe at any time)
• Prepare growth audits and performance reports
• Improve our website and service quality
• Comply with legal obligations

We do not sell your personal information to third parties.

3. SMS Messaging — TCPA & A2P Compliance

Born2Win Marketing sends text messages only to individuals who have expressly opted in. By providing your mobile number and consenting on our web form, you acknowledge that:

• You are the owner or authorized user of the mobile number provided
• You consent to receive recurring marketing and informational SMS messages from Born2Win Marketing
• Message and data rates may apply
• You may opt out at any time by replying STOP to any text message
• You may reply HELP for support, or contact us at chris@born2win.io

Our SMS program is registered under the A2P 10DLC standards required by U.S. carriers. We maintain records of all opt-in consents as required by the Telephone Consumer Protection Act (TCPA).

Opting out of SMS messages will not affect your ability to receive other service-related communications or to use our services.

No Sharing of SMS Opt-In Data

Born2Win Marketing will never share, sell, rent, lease, or otherwise disclose your SMS opt-in information or mobile phone number to any third party, affiliate, or partner for their own marketing or promotional purposes. Your consent to receive text messages from Born2Win Marketing is specific to Born2Win Marketing LLC only and is non-transferable. This prohibition applies regardless of any other data sharing described elsewhere in this policy.

4. Email Communications — CAN-SPAM Compliance

Any marketing emails we send comply with the CAN-SPAM Act. Each commercial email includes:

• A clear identification that it is an advertisement
• Our physical mailing address
• A simple, one-click unsubscribe mechanism

To unsubscribe from email marketing, click the unsubscribe link in any email or contact us at chris@born2win.io. We will process your request within 10 business days.

5. How We Share Your Information

We may share your information with:

Service Providers

We use third-party platforms to operate our business. These include:

• GoHighLevel (GHL) — Our CRM and messaging platform. Contact data, conversation history, and appointment records are stored in GHL. View their privacy policy at gohighlevel.com.
• Google — We use Google Analytics and Google Calendar. View Google's privacy policy at policies.google.com/privacy.
• Meta (Facebook/Instagram) — We run paid ads on Meta platforms. If you interact with our ads, Meta may collect information per their data policy at facebook.com/privacy/policy.
• Anthropic / Claude AI — We use Claude AI to help generate personalized messages and reports. Input data may include your name and business context. View Anthropic's privacy policy at anthropic.com/privacy.

Legal Requirements

We may disclose your information when required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice if your data becomes subject to a different privacy policy.

6. Cookies and Tracking Technologies

Our website may use cookies to enhance your experience. Cookies are small text files stored on your browser. We use them to:

• Remember your preferences
• Analyze site traffic via Google Analytics
• Support ad retargeting via Meta Pixel

You can control or disable cookies through your browser settings. Note that disabling cookies may affect site functionality.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this policy, or comply with legal obligations. When information is no longer needed, we securely delete or anonymize it.

SMS consent records are retained for a minimum of 4 years as required by TCPA compliance standards.

8. Data Security

We implement administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. These include:

• Encrypted connections (HTTPS) on all web properties
• Role-based access controls on CRM data
• Regular security reviews of third-party integrations

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct inaccurate or incomplete information
• Deletion — request that we delete your personal information
• Opt-out of marketing — unsubscribe from emails or reply STOP to opt out of SMS at any time
• Data portability — receive a copy of your data in a structured, machine-readable format

To exercise any of these rights, contact us at chris@born2win.io. We will respond within 30 days.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected about you, the right to request deletion, and the right to opt out of the sale of personal information.

We do not sell personal information. To submit a CCPA request, contact us at chris@born2win.io.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our site or services after changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us:

• Email: chris@born2win.io
• Phone: (512) 800-9198
• Business: Born2Win Marketing LLC — Austin, Texas